Troubleshooting
Product Search
whirlpool system
Symptom: Pump will not turn on
Possible Cause: Circuit breaker to the pump has been tripped.
Recommended Solution: Check if circuit breaker has been tripped,
reset if necessary.
Possible Cause: GFCI has been tripped.
Recommended Solution: Check GFCI and reset if necessary.
Possible Cause: Air switch is disconnected from air switch
assembly or from air control box.
Recommended Solution: Check air switch tubing at pump and at air
switch assembly to make sure it is connected.
Possible Cause: A kink in the air switch tubing.
Recommended Solution: Check tubing and remove any kinks.
Possible Cause: Thermal protector in motor has been tripped.
Recommended Solution: Allow motor to cool then attempt to start.
Possible Cause: Water is not above water sensor.
Recommended Solution: Make sure water level is 1/2" above
water level sensor.
Possible Cause: Sensor or return wires have come loose.
Recommended Solution: Check wire to make sure they are tightly
connected.
Symptom: Motor is working but is not pumping water.
Possible Cause: Pump is not working.
Recommended Solution A: Make sure that water is at least 2 inches
over the highest jet.
Recommended Solution B: Check for air leak in the suction line.
Tighten union of the suction line at the pump.
Recommended Solution C: Lower pump by spreading apart the legs of
the pump stand.
Possible Cause: Suction fixture is clogged.
Recommended Solution: Check suction fixture and remove any debris
found.
Possible Cause: Jet(s) are clogged.
Recommended Solution: Check each jet for obstructions and remove
if necessary.
Possible Cause: Impeller is clogged.
Recommended Solution: Check impeller for debris and remove if
necessary.
Symptom: Noisy Motor
Possible Cause: Pump is not mounted correctly
Recommended Solution: Check for loose mounting
and shim-up pump if necessary.
Symptom:
Air Valve not affecting air flow at jets.
Possible Cause: Blockage of one or more orifices.
Recommended Solution: Remove jet flange assemblies and using a 1/2 unit nut driver remove each orifice and check for blockage. Also run the system without the orifices
in place to clear any
blockage that may be in the system.
Symptom: Remote doesn't operate system.
Possible Cause: Ribbon cable from control box
disconnected from antenna box.
Recommended Solution: Plug ribbon cable from
control box into antenna box.
airbath system
Symptom:
Airbath is not working
Possible Cause: GFCI has been tripped.
Recommended Solution: Check GFCI and reset if
necessary.
Symptom:
Airbath will not purge
Possible Cause: Sensor wire or communication
wires could be disconnected.
Recommended Solution: Connect communication wire
to keypad control.
Symptom:
Airbath system starts randomly
Possible Cause: Moisture may be near the sensor
causing the auto-purge to initiate
Recommended Solution: The auto-purge starts when
ever moisture or water is sensed in the system.
Check with your installer/contractor if this is
unexpected moisture/water.
Symptom:
No air comes through the air holes.
Possible Cause: Grey flex hose not connected to
blower.
Recommended Solution: Connect "grey"
flex hose to blower
Symptom:
Remote (upgrade) doesn't operate system.
Possible Cause: Ribbon cable from control box
disconnected from antenna box.
Recommended Solution: Plug ribbon cable from
control box into antenna box.
in-line heater
Symptom: Inline heater is not working
Possible Cause: Inline heater might not be
plugged into GFCI outlet.
Recommended Solution: Power cord should light up
once plugged into GFCI outlet.
Possible Cause: Inline heater must be wired
independently.
Recommended Solution: Contact your electrician to
install separate circuit. .
Possible Cause: Inline heater is only supposed to
operate when system is on.
Recommended Solution: Turn whirlpool on for 5-10
minutes to determine if heater is operating.
Possible Cause: Inline heater is designed to
maintain water temperature (not heat cold or warm water).
Recommended Solution: Make sure bathtub is filled
with desired water temperature when system is turned on.