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Troubleshooting Guide


whirlpool system


 

Symptom: Pump will not turn on

 

Possible Cause: Circuit breaker to the pump has been tripped.

Recommended Solution: Check if circuit breaker has been tripped, reset if necessary.

 

Possible Cause: GFCI has been tripped.

Recommended Solution: Check GFCI and reset if necessary.

 

Possible Cause: Air switch is disconnected from air switch assembly or from air control box.

Recommended Solution: Check air switch tubing at pump and at air switch assembly to make sure it is connected.

 

Possible Cause: A kink in the air switch tubing.

Recommended Solution: Check tubing and remove any kinks.

 

Possible Cause: Thermal protector in motor has been tripped.

Recommended Solution: Allow motor to cool then attempt to start.

 

Possible Cause: Water is not above water sensor.

Recommended Solution: Make sure water level is 1/2" above water level sensor.

 

Possible Cause: Sensor or return wires have come loose.

Recommended Solution: Check wire to make sure they are tightly connected.

 


 

Symptom: Motor is working but is not pumping water.

 

Possible Cause: Pump is not working.

Recommended Solution A: Make sure that water is at least 2 inches over the highest jet.

Recommended Solution B: Check for air leak in the suction line. Tighten union of the suction line at the pump.

Recommended Solution C: Lower pump by spreading apart the legs of the pump stand.

 

Possible Cause: Suction fixture is clogged.

Recommended Solution: Check suction fixture and remove any debris found.

 

Possible Cause: Jet(s) are clogged.

Recommended Solution: Check each jet for obstructions and remove if necessary.

 

Possible Cause: Impeller is clogged.

Recommended Solution: Check impeller for debris and remove if necessary.

 


 

Symptom: Noisy Motor

 

Possible Cause: Pump is not mounted correctly

Recommended Solution: Check for loose mounting and shim-up pump if necessary.

 


 

Symptom: Air Valve not affecting air flow at jets.

 

Possible Cause: Blockage of one or more orifices.

Recommended Solution: Remove jet flange assemblies and using a 1/2 unit nut driver remove each orifice and check for blockage. Also run the system without the orifices

                                     in place to clear any blockage that may be in the system.

 


 

Symptom: Remote doesn't operate system.

 

Possible Cause: Ribbon cable from control box disconnected from antenna box.

Recommended Solution: Plug ribbon cable from control box into antenna box.

 


airbath system


 

Symptom: Airbath is not working

 

Possible Cause: GFCI has been tripped.

Recommended Solution: Check GFCI and reset if necessary.

 


 

Symptom: Airbath will not purge

 

Possible Cause: Sensor wire or communication wires could be disconnected.

Recommended Solution: Connect communication wire to keypad control.

 


 

Symptom: Airbath system starts randomly

 

Possible Cause: Moisture may be near the sensor causing the auto-purge to initiate

Recommended Solution: The auto-purge starts when ever moisture or water is sensed in the system.

                                      Check with your installer/contractor if this is unexpected moisture/water.

 


 

Symptom: No air comes through the air holes.

 

Possible Cause: Grey flex hose not connected to blower.

Recommended Solution: Connect "grey" flex hose to blower

 


 

Symptom: Remote (upgrade) doesn't operate system.

 

Possible Cause: Ribbon cable from control box disconnected from antenna box.

Recommended Solution: Plug ribbon cable from control box into antenna box.

 


in-line heater


 

Symptom: Inline heater is not working

 

Possible Cause: Inline heater might not be plugged into GFCI outlet.

Recommended Solution: Power cord should light up once plugged into GFCI outlet.

 

Possible Cause: Inline heater must be wired independently.

Recommended Solution: Contact your electrician to install separate circuit. .

 

Possible Cause: Inline heater is only supposed to operate when system is on.

Recommended Solution: Turn whirlpool on for 5-10 minutes to determine if heater is operating.

 

Possible Cause: Inline heater is designed to maintain water temperature (not heat cold or warm water).

Recommended Solution: Make sure bathtub is filled with desired water temperature when system is turned on.